After lots of time spent calling, waiting, talking to computers and getting nowhere, FINALLY I got to talk to a real human!
Not only did I get a real person, but she actually seemed to know what she was doing. Amazing. She had the problem pinpointed very quickly, told me what she would do to fix it, and asked if there were anything else I needed.
I could have reached through the phone line and kissed her! I’ve been working on this for several weeks, getting nowhere fast. So frustrating.
So now we’ll wait and see if the fix really works. I hope so.